CANCELLATION – NO SHOW POLICY

Each client’s appointment is very important to us. We take great care to ensure that scheduling is handled efficiently so that our client receives the level of service and o professionalism they deserve when they book with us. Late cancellation & no shows leave gaps in our schedule that cannot be filled and prevent us from being able to accomodate other clients.

CANCELLATIONS
We understand that sometimes situations come up that requires you to change your plans. If you MUST cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance, This helps us to protect the time of our barber stylists and our clients and ensure that we continue to deliver upon our promise of exceptional service.

CANCELLATIONS AND SCHEDULED APPOINTMENTS
Without 24 hours notice will incur a cancellation fee of 50% of the service price.

NO SHOW
Missed appointment (no-shows) will be charged 100% of the service price. The fee is non-refundable and can not be put towards any future services.

BOOKING APPOINTMENTS
Appointments booked within 24 hours of the scheduled appointment may be cancelled or rescheduled no later than 4 hours prior to the scheduled appointment time without incurring a cancellation fee of 50% of the service price per guest.

LATE APPOINTMENT ARRIVALS
Grace period of 15 minutes. We understand that you have a busy schedule and are allowed a grace period of 15 minutes after your scheduled appointment time. If you are more than 15 minutes late to your appointment, we may need to reschedule your appointment to accomodate your service(s). If we do not hear from you within 15 minutes after your scheduled start time, your appointment will be considered a No Show and will be charged 50% of the service total. 

APPOINTMENT CONFIRMATIONS
All appointments are booked through our online Vargo booking service. Email and text confirmation will be sent immediately upon booking. If you do not receive that notification, your appointment was not booked or you entered incorrect contact information. This is a very rare occurrence so we ask that you please call us in the event this happens so we can help sort it out. We are not responsible for incorrect information being submitted by the client at the time of booking.